FAQ

Our Products

What materials are your products made from?

Our products are made from high-quality fabrics such as Bamboo, Egyptian cotton, Silk and Tencel. Each material offers different benefits like breathability, softness, and durability.

How do I choose the right size bedlinen?

Measure your mattress dimensions carefully—length, width, and thickness. We provide size guides for each product to ensure a perfect fit for Single, Super Single, Queen, King, and Super King sizes.

Are your bedlinen products machine washable?

Yes, most of our bedlinen is machine washable. We recommend following the care instructions on the label to maintain the quality.

 

How do I care for and wash my bedlinen?

Typically, washing with mild detergent in cold or warm water and tumble drying on low heat preserves the fabric’s quality. Avoid bleach and fabric softeners unless specified.

 

What are the benefits of high-thread-count bedlinen?

Higher thread count generally indicates a softer, more durable fabric. However, thread count isn’t the only factor—material quality also plays a crucial

Is your bedlinen hypoallergenic?

Many of our products are hypoallergenic, especially those made from natural fibers like organic cotton and linen. Check product descriptions for specific hypoallergenic features.

How Long Do Pillows Last?

Pillows generally last between 1 to 2 years, depending on the type of pillow and how well it’s maintained. Over time, pillows can lose their shape, support, and become a breeding ground for allergens. To keep your pillows fresh and supportive, replacing them every 2 years, whilst regularly using a pillow protector and washing your pillow during that time. 

How Often Should I Wash My Pillow? 

Always check the care label for specific washing instructions, as some pillows may require spot cleaning or professional cleaning. 

How Do I Know if a Pillow Is Right for Me? 

Choosing the right pillow depends on your sleep position, personal comfort preferences, and any specific needs like allergies or neck pain. Here’s a quick guide: 
 
Side Sleepers: Look for a firmer, thicker pillow that supports your head and neck, keeping your spine aligned. 

Back Sleepers: A medium-firm pillow that supports the natural curve of your neck is ideal. 

Front Sleepers: A softer, flatter pillow helps reduce strain on your neck and lower back. 

Allergy Sufferers: Opt for hypoallergenic or anti-allergy pillows that resist dust mites, mould, and other allergens. 

Neck or Shoulder Pain: Consider a memory foam or ergonomic pillow that moulds to your shape and provides targeted support. 

How Do I Keep My Pillow from Getting Lumpy? 

To prevent lumps, fluff and plump your pillow daily to help redistribute the filling. Regularly rotating and flipping your pillow can also extend its life and keep it evenly filled. 

Are There Pillows That Stay Cool All Night? 

Yes, cooling pillows are designed to regulate temperature and keep you cool while you sleep. They are made with cooling technology like ultra cool covers, breathable latex, or fabrics that wick away moisture and dissipate heat, ensuring a comfortable and cool sleeping surface.

Order and Payment

How can I place an order?

You can place an order by visiting our website, selecting your desired products, and adding them to your cart. Follow the checkout process to complete your purchase.

What payment options do you accept?

We accept various payment methods including PayPal, Atome or Shopback Please refer to the checkout page for the full list of accepted options.

Is it safe to enter my payment information on your website?

Yes, we use secure encryption protocols to protect your payment information during transactions, ensuring your data remains safe.

 

Can I pay after receiving my order?

Currently, we require payment at the time of purchase. For bulk or custom orders, alternative payment arrangements may be available— please contact us at webadmin@intero-inc.com

Do you offer any discounts or promo codes?

Yes, we frequently offer discounts, promotional codes, and seasonal sales. Enter your code during checkout to receive the discount. 

 

How do I know if my order was successful?

After completing your purchase, you can also log into your account to view your order history.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Once the order is processed or shipped, changes may not be possible.

What should I do if I encounter payment issues?

If you experience payment errors, verify your card details and ensure sufficient funds. For further assistance, contact our customer support team.

 

Do you offer instalment or financing options?

Currently, our website does not support instalment payments, but we do accept various payment methods for your convenience

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account provides benefits and access to exclusive offers

Cancellation and Return Policy

Please refer to our Cancellation and Return policy page. 

 

General Enquires

For any other enquiries, please contact us at webadmin@intero-inc.com