Cancellation and Return

Cancellation and Return Policy

7-Day Return Policy for Defective Goods

• Eligibility: If you receive defective goods, you may request an exchange or return within 7 days from the date of delivery.
• Refunds and Exchanges:
  • If the product is not replaceable, a refund will be issued upon receipt of the returned item.
  • Please note that refunds will only be entertained for defective goods—not for non-defective items (e.g., change of mind or wrong decision).

Return Conditions

• Proof of Defect: The defect must be evident and not a result of negligence.
• Communication:
  • To initiate a return or exchange, simply email us at webadmin@intero-inc.com.
  • Our customer service officer will contact you shortly to guide you through the process.

Return Requirements

• Original Condition: All products must be returned in their original condition with all supplied parts.
  • This includes the original packaging, manuals, accessories, any additional documentation, and any gifts provided with the purchase (where applicable).
• Packaging: Returned goods should be securely packaged to prevent any damage during transit.
• Invoice: Please include a copy of your invoice as proof of purchase.

Additional Terms

• Right to Refuse: Intero Enterprise Pte Ltd reserves the right to refuse any refund or exchange for items not returned in their original packaging or not deemed to be in "as new" condition.
• Return Shipping Charges: Customers will be responsible for the shipping charges on returned items.
• Refund Processing:
  • Refunds on purchases made with a credit card will be credited only to the same card.
  • Please note that the typical processing time for refund requests is 4–6 weeks from the date of the request.

Policy Amendments
We reserve the right to amend our exchange and refund policy at any time, with or without notice.