Cancellation and Return
We have a 7 days return policy on defective goods. If the goods you purchased is defective, you may request for an exchange or return within 7 days from the date of delivery. Upon receiving the returned product, we will do a refund if the purchased product is not replaceable. Note that we do not accept non-defective goods refund (such as if you change your mind or simply make a wrong decision).
Please note that the goods must be shown to be detective not due to your negligence and the goods must be returned to us before any request for refund will be entertained.
Simply email us at firstname.lastname@example.org and our customer service officer will contact you shortly
All products returned MUST be returned in their original condition with all the parts originally supplied. The original packaging, manuals, accessories, any other documentation included and gifts that come with the purchased goods must be returned together with the defective goods, where applicable.
The returned goods should be adequately packed to prevent damage in transit. Please attach a copy of your invoice to the package as a proof of your purchase.
Intero Enterprise Pte Ltd reserves the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed as not in “as new” condition.
Shipping charges on returned items will be bore by customers.
Refunds on purchases made with a credit card will only be credited to the same card. Please note that the normal processing time for refund requests is 4-6 weeks from the date of request.
We reserve the right to amend our exchange and refund policy at any time with or without notice.